Shipping & Returns
All shipping to the UK is completely Free!
We will send you an email to confirm your order has been despatched, please call us if your order hasn’t arrived within 7 working days after your dispatch email.
We are unable to split the delivery of an order between two addresses. We know our products make excellent gifts, so should you happen to be treating yourself and someone else, you can either place two separate orders online.
All our delivery dates are estimates and we cannot guarantee specific deadlines. Please note, we cannot be held responsible for any third-party involvement where delays occur to deliveries.
Saturdays, Sundays and all bank holidays are classed as non-working days.
Easy Returns & Exchanges
Standard Returns & Exchanges Policy
We hope you are delighted with your order. However, if it not quite what you expected or it’s not up to scratch, don’t worry, just send it back to us within 28 days and we’ll gladly replace the piece or provide you with a gift voucher for the same monetary value.
Our address is:
T7, 9 Clarendon Place
Just drop us a wee email at firstname.lastname@example.org before you send your returns back. We recommend you obtain a proof of postage.
Once we have received your returned item(s), we will process it as quickly as possible. However, if we’re really busy, it can take up-to 7 days from the date of receipt.
Before returning any undamaged or non-faulty items to us, we do ask that it is in the same condition as when you first bought it. Please ensure you have taken reasonable care to make certain that it is returned safely and not damaged in transit. Please include original packaging where possible.
Unfortunately, once an order has been placed we are unable to cancel it, or make any changes to it. If you do change your mind, please wait to receive the parcel and return it back to us using the procedure above.